We could go on and on about Shinjiru's quality web hosting services but let's hear what our customer have to say ... one page said it all.
Shinjiru is Awesome! the staff is really hard working & very helpfully. I’m very satisfied with they great hosting services!- Asfar
The best service, the best price, the best speed and the best support.- Azahar
Compare to few others hosting company I experience before, Shinjiru is the best
I am very much happy so far with VIP support service. They have been very affective in helping me in any server related issues...usually responding with in 7 mins to my email...- Privatecoders
All I can say at this time is I very much look forward to your continued support..it is very much appreciated....and is why i highly recommend you to any of my collages and friends.
Your support service is really good and fast. Most of the times a problem came up responce was instant and problem took care of quickly.- Vince
I don't have any suggestions for the time being but if I do I'll post them to help serving even better. Keep up the good work!
Currently I have no problem with your customer support service. The representatives are doing their jobs finely. Actually this time, your people perform much better and faster than the few previous high level ticket I submitted. I'm happy with the customer support here and hopes continuation and ever better improvement of not just the customer service but also the quality of your webhosting service.- Ng Yik Loong
The support team was always very responsive and in a very professional manner.- Privatesat
When I had a problem, even if some things were not matters of support team, the techs still helped solve these problems. This qualifies as and excellent support. However, I could say this is more applicable to dedicated server packages. I have also a shared package, where the help was slower. Since I moved a fragment of a site from the dedicated to shared, I have raised the ticket under dedicated package and the problem was solved immediately.
Very well respond & taken care by support team. I could have the Domain name alive before midnight. Worth waiting from noon.- Erin
I do not know where to begin to start. Everytime I have submitted a ticket I have received a reponse from your support team. Whether they fix the issues right away or not (they have ALWAYS fixed any issues I’ve had and have yet to find one they can not handle). They always have a response and that means a lot. A lot of companies will not respond for quite some time. I own an online business and know what it takes and means to have good communication between buyer and seller. In this case of hosting, me being the buyer and Shinjiru being the seller, I have been 100% and completely satisfied with the support. I have also referred about 4 other people to you, of which whom now are being hosted by you, because of your support and knowledgebase. Your support team knows what they are doing and what they are talking about and that goes a long way.- Brian
This particular ticket was handled just as all the others have been handled very prompt. At first, I did not provide enough information to the support team so they requested more from me. We then emailed one another a few more times and they found the issue. Within 20 minutes (I was told it would take 30 minutes) the issue had been resolved and work started flowing again. I commend Shinjiru and Shinjiru's support team for a job well done! Thank you for your excellent support and superior knowledge!
There's one thing I can say about your service, It's GREAT and excellent support. I have stayed with this hosting for more than 8 months. Basically, your service is improving and trustable. Good luck to you and Shinjiru support team. About the customer care support, never miss my query, quick response, never ignore even if I ask stupid lame question. Even answer my question on Sunday. Keep up the good work!- Zaid
I always recommend you to everybody in need of hosting service.
I think it was very good, the person was fast and he knew what he was doing. My issue was resolved in a matter of a few hours, I am very satisfied so far. Thanks.- Luciano Barbarini
I am satisfied for the good quality of the service, problem quickly resolved, good communication. Thanks.- Peter
Service is very nice to be honest they solve many problems within few minutes . I don't have words to say abt the support team. Fyi- I have hosted 2 sites at Shinjiru until now i never get disappointment from support team, friendly response. 100% perfection- FeedTheBrain
I'm impressed with the support given, my enquiry and problem are attended very fast. Support email in handling ticket is efficient.- Ervinna
We are truly satisfied and happy with your support. Thank you so much and please keep it up.- Fauzi
Just one word... EXCELLENT- Mohd Ala Hafiz
Great support team u got here Shamini. I'll give it 9/10 for support, the 1 missing for waiting for live chats sometimes. You could increase the no. of techies on Technical support live chat.- Lars
You guys have been great and very quick at responding. I am currently working on an issue with my IP address being blocked.It is being handled very well and I am sure we will resolve this problem- AM
Once again thank you for you assistance. And I will be closing this ticket that was currently placed on hold pending my reply.
I am always very happy with support. Always they work fast to help problem and always fix well. Thank you!- Sergei
Your service is excellent!- Shahrir
So far i think the service is good and keep it up. I like it so far. Thanks!- ERKZX
Thanks! All fine, I like your service because you always respond me very fast and resolve my issues. Thanks a lot!- Symphonyx314
Thank you, issue resolved within hours on the same day.- Chen
This issue was resolved very quickly and efficiently. I was very impressed!- Matin
We searched hard to find a partner with the kind of responsiveness and attentiveness Shinjirus provides. From the start of our relationship, everyone in Shinjiru made our needs their priority. Every single interaction has always made us feel that Shinjiru are simply an extension of our own organization. The first class technical support is second to none. Highly recommended!- Gerard Williams
I'm very satisified with Shinjiru customer services network, prompt replies are provided through online chat or the ticketing system. The dedicated server is simply amazing. Keep up your customer support in this way. We are very happy with such services and server!- Borjan Kowalski
Every once in a while (a very round blue moon) you have an experience with a company that you really want to share with others. My experience with Shinjiru Hosting has been like that.- Amy Ho
First, I am a newbie at this hosting and design stuff. I don't have a huge site and I just want a simple e-commerce site. However, for me....as long as everything work the way it supposed to be, it is ok! And when I need help (which is quite often in my case) I want to be able to get that help reliably, quickly and easily.
I left my previous hosting provider because their service was lousy. Whenever I need their support, it will take ages for them to reply. So I left. Because of those terrible experiences, I really did my homework before selecting a new company this time around. My goal is to find a company which put support as No. 1 prime time. Shinjiru came through in a big way.
Every e-mail I sent was answered promptly. In particular, one support staff kept me company for the whole 1 hour session to trouble shoot some scripts and permission settings. I had some bugs getting everything set up initially (on my end, not their's) and he hung in there with me until I was up-and-running. The amount of time spent with me to make sure I was happy was truly above and beyond my expectations. I was even able to communicate directly with the owner of the company a couple of times.
For me, this was exactly what I was looking for. Great support, great product, great price. It's not very often that you find all three. I couldn't be happier.
You provide a great service for an excellent price, one which I have not found comparison to elsewhere. Also the level of service is second to none, If I have any questions, I feel confident I will be contacted within 24 hours, no matter how trivial the problem.- John Loh, Managing Director
I would like to say I have been with many other hosting providers and have finally found one of them i really love.- Richard Vijay
Every time i need something I can contact these guys via Internet Email, Chat and they respond within minutes.
I have to tell you, the level of service from you has been outstanding. You are a credit to your company. It has been my pleasure to kept on subscribing to your hosting services for all my customer's sites.- Omer Kajoshi
For the most part, the recommendation has been based on the service that you have provided. Add that to the company's other outstanding features, and it's easy to recommend you guys first. I just wanted to let you know that.
You cater for all my needs even when I am back in Japan. Thank you for your outstanding services.- Satoshi Nakamura