Shinjiru

Frequently Asked Questions - Web/FTP Servers

01. What is FTP? How do I use FTP?
FTP stands for File Transfer Protocol. It is used to upload files to the server. FTP is the most widely used content publishing tool. For more information on FTP please read FTP Tutorial on our support site.
02. Where do I put index (default) html files on my server?
Your index, or default html pages (or, asp files) are to be placed to /Httpdocs directory if you are subsribing to our Linux server and /wwwroot for Windows server. The /Httpdocs or /wwwroot directory is where HTTP (web) server is looking for the default documents.
03. Where do I put the content of my web site?
The content of your site must be located under the directory "/Httpdocs" or "wwwroot". You can create any number of sub-directories for additional html documents, scripts, images, etc. Remember, the browsable content of your pages must be in the "/Htptdocs" or "wwwroot" directory, or in any sub-directory under them.
04. How do I FTP to my hosting server?

You need to FTP to yourdomain.name, or ftp.yourdomain.name. When you FTP to your site, you get into your FTP root. However, when you HTTP (browse) to your site you get into your web root (/Httpdocs) or (/wwwroot). Your default (index) web page must be in the /Httpdocs or /wwwroot folder. Anything above /Httpdocs or /wwwroot (or on the same level) is not visible from browser. You can also use FTP software such as WS FTP or CuteFTP to FTP into your server.

Some versions of Netscape & Internet Explorer contain FTP functionality. Users using a browser to connect to their site in FTP will want to type in ftp://username:password@ftp.domain.name. Some browsers (including Netscape 6) will place you inside the ftproot directory (you will only be able to see the "public" folder) when you use that location. If, and only if, your browser has this problem, you will need to use this connection string instead:

ftp://username:password@ftp.domain.name/username

PLEASE NOTE: We recommend placing databases outside of wwwroot (in the Database folder) for security purposes
05. Why can't I delete a directory that the FTP server shows as being empty?

This happens because you have hidden directories under the directory you are trying to delete. FrontPage Server extensions create the next tree of system or hidden directories under each web or sub-web root:

/_vti_bin
/_vti_cnf
/_vti_log
/_vti_pvt
/_vti_txt
/images/_vti_cnf
/_fpclass/_vti_cnf
/_private/_vti_cnf
/_vti_bin/_vti_adm
/_vti_bin/_vti_aut
/_vti_pvt/_vti_cnf

Plus, there is a hidden _vti_cnf directory in every content folder.

There is a "rule of thumb" for working with FrontPage webs - if you created a sub-web or folder using FrontPage, delete it using FrontPage commands - either Delete FrontPage Web, or Delete Folder. Never use FTP to delete content published with FrontPage.

When you remove a sub-web using FrontPage client, not all the files can be deleted right away because some Front Page ISAPI DLLs are loaded by the web server into memory. These directories will be eventually deleted by the system when IIS releases the lock.
06. Do you allow anonymous FTP?
No, Shinjiru does not allow anonymous FTP connections to your FTP server. You should publish material in your web site under /Httpdocs or /wwwroot for download via HTTP.