SHINJIRU stand behind our servers with an "unlimited free replacement warranty" for ALL leased or rented systems, including individual parts ordered as upgrades from SHINJIRU. SHINJIRU will replace, at no charge (including labor), the following components or system parts: System Enclosures or cases, CPU or Processors, Random Access Memory (RAM), System Motherboards, Controllers, Ethernet Adapters, Ethernet or Network Cards, CD ROMs, Floppy Drives, IDE or SCSI Hard Disk Drives, SCSI Adapters, Video Cards, Sound Cards, Surge Protectors and Un-interrupted Power Supplies (UPS), Network and Power Cables, System Power Supplies, System Fans.
SHINJIRU guarantees network availability of 99.99% in a given year, excluding scheduled maintenance. Network is considered unavailable if there is a 100% packet loss from SHINJIRU to its backbone providers. We will credit customers 1 day credit for occurrence of downtime more than 1 hour within 24 hours. Customer can contact SHINJIRU via our customer support website. If the website itself is unreachable, customer can email to contactus@shinjiru.com or by calling +603.2031.8850. SHINJIRU's personnel will determine end of downtime by a trace route to the customer's machine from outside SHINJIRU. Customer support is available 24/7 via our specially assigned customer support line.
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