Customer Support
Shinjiru’s command center is home to over 30 technical support staff ready to help 24/7/365. Support is available via online ticketing system, live chat or phone. Below is the step by step guide on how to get the best support available from Shinjiru.
- Check our Support Announcement
Please do check our support announcement on schedule maintenance or reported downtime. Occasionally network upgrade must be performed to maintain the integrity of our network.
- Search our Knowledge Base or read our FAQ
If there is any problem in configuration or setup, you can always refer to our knowledge base for available solutions provided.
- Submit Ticket via Online Ticketing System
This is the first thing you need to do when you have problems with website, server or network downtime. Most cases are responded to within 15 minutes, and resolved shortly thereafter.
- Phone Call to +603.79871191
You can call in to our command center to have immediate update on your case. It is best to have your ticket ID ready so our support staff can update you instantly.
- Live Chat
You can also use live chat to check with us on any update on your case. Our coordinator can help in escalating any urgent case immediately. A ticket ID is needed.
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