Overview

The Shinjiru team consists of over 90 staff ready to assist you 24/7. We are ISO9001:2008 accredited with a Quality Control Management System that is recognised for customer focus and satisfaction. Managing over 40,000 customers in a span of over 21 years, we have come to know and understand what the customer requires, hence making us the Offshore Web Hosting market leader. Support is available via our online ticketing system, live chat and phone calls. The available options are listed below for your convenience, so you can find the communication channel that suits you best.
Check Our Support Announcements

Check Our Support Announcements

If there are any issues with network, servers, configuration or setup, first step is to check our Support Announcement pages to see whether is it due to planned maintenance announcements or current issues already known and troubleshootings are in progress.
 Search Our Knowledgebase (KB)

Search Our Knowledgebase (KB)

Our Knowledgebase is where you can start to find solutions to your problems. Comes complete with step-by-step guides, our Knowledgebase provides customised solutions to suit your preference.
 Contact Us via Live Chat (Skype)

Contact Us via Live Chat (Skype)

This is the first recommended measure to be taken to speak with one of our Operators if you have questions on any of our products and services or experiencing issues with the website, server or network downtime.
Contact Us via Online Ticketing System

Contact Us via Online Ticketing System

This is the recommended contact platform if our Live Chat is OFFLINE and you are experiencing issues with the website, server or network downtime. We strive to provide 15-minute or less response time. Most cases are resolved shortly thereafter.
Contact Us via Website Enquiry Form

Contact Us via Website Enquiry Form

Please feel free to use the Contact Us form to submit queries to us if you have questions on any of our products and services. Our friendly Web Hosting Specialists will response within 24 hours.

Skype: Shinjiru121

Ask us about protecting your identity and offshore web hosting needs now.

Submit Ticket

Need technical support? If you require further assistance, feel free to open a ticket.
 Chat with Us
Click here to chat with us in Skype. Our SKYPE ID is SHINJIRU121

Our livechat is only for general enquiries. Should you need 24/7 tech support, please visit goo.gl/Znf9bW