Shinjiru's team consists of over 50 staff ready to assist you 24/7. We are ISO9001:2008 accredited with a Quality Control Management System that is recognised for customer focus and satisfaction. Managing over 40,000 customers in a span of over 16 years. We have come to know and understanding what the customer requires, hence making us the Offshore Web Hosting market leader. Support is available via our online ticketing system, live chat and phone calls. The available options are listed below for your convenience, so you can find the communication channel that suits you best.
CHECK OUR SUPPORT
We highly recommend checking our support announcements on scheduled maintenance as well as on reported downtime. Occasionally, network upgrades must be performed to maintain the integrity of our network. Click here.
SEARCH OUR KNOWLEDGE
BASE OR READ OUR FAQ
If there are any issues with configuration or setup, please feel free to refer to our knowledge base for customised solutions provided for your convenience. Click here.
SUBMIT TICKET VIA ONLINE
This is the first recommended measure to be taken if you are experiencing issues with the website, server or network downtime. We strive to provide 15-minute or less response time. Most cases are resolved shortly thereafter. Click here.
CALL US ON
Please call our command center and provide our coordinator with your Ticket ID in order to receive an immediate update on your case.
ON LIVE CHAT
Please feel free to use live chat to speak with one of our Products Consultants if you have questions on any of our products and services.