Support Feature

Silver VIP Plan

Gold VIP plan
USD25.00 / mo

Platinum VIP plan
USD50.00 / mo

Technical Support Channel


Skype Live Chat

Phone Call

Server access

Server Access Via SSH Or Remote Desktop

Full Root / Admin Access

Remote Console With Remote Power, Reboot

Support & account management

24/7 Support Ticketing System

24/7 Phone Support

Dedicated Engineer Support

Performance SLA

99.99% Network Uptime Guarantee

99.99% Server Uptime Guarantee

Express Parts Replacement

99.99% Security Guarantee


Custom Escalation Procedures

24/7 Server Monitoring (CPU, Memory, Disk, Network)

24/7 Monitoring Of Custom Services & Processes

Software / hardware updates

Custom Maintenance Server For H/W Changes

Managed OS Updates & Patches

Third Party Software Installation

Automated O/S Updates (Optional)

Best effort ad-hoc support services included

Website Migration Cpanel to Cpanel

File System Checking

System Housekeeping

Programming Scripts Debugging

Website Housekeeping

Programming Scripts Modification

Website Restoration

Website Migration in Different Platforms

Managed services

Managed DNS

Managed Firewall Services

Server Management Consultation

Network & Server Intrusion Prevention
(C-Panel Only)

Daily Backup Services

Enhanced security support

Enhanced Access Protection

Enhanced Password Management

View All Offshore
Offshore Dedicated Server Packages


Shinjiru dedicated servers offer consistent performance and maximum security.

Fully control

VPS flexibility and control, plus single-tenant power. It’s the ultimate in dedicated hosting, with or without setup an easy-to-use control panel and managed services.

High performance servers

Lightning-fast SSD storage. Multi-core hyper-threaded Intel processors. Enterprise-class network equipment with Gigabit ethernet. It all adds up to high-powered server hardware.